IT Manager

BCIS International School, Phuket April 2022 – Present (remote)

Implemented processes and high-performing IT systems throughout the school. Migrated data to Student Information System, trained and managed groups of users at different access levels. Maintained cloud-based data storage and developed the school’s Online Learning platform, and provided ongoing training and support for users.

Prepared and presented planetarium shows for the school and the local community. Maintained electronic equipment connected to the media server, projectors and control computer.

KEY RESPONSIBILITIES

• Integrated IT systems that effectively support the organisation and curriculum
• Assisted the DPO to develop data privacy awareness to be GDPR compliant
• Managed and directed planetarium for school and visitors
• Coordinated with vendor engineers to implement Planetarium updates

Head of Primary & Early Years

BCIS International School, Phuket April 2018 – April 2022

Responsible for the day-to-day management of Primary and Early Years of a fast-growing international school. Provided strategic direction to promote the aims of the school through the implementation of school practices. Helped drive the school towards CIS accreditation by evidencing high standards of teaching, learning and achievement.

KEY RESPONSIBILITIES

• Supported quality of teaching and learning through professional development
• Implemented performance management with staff appraisal system
• Ensured effective communication between all stakeholders in school
• Responsible for the recruitment, orientation and management of new staff

Marketing & Web Developer

Maraschino Photography, London January 2015 – April 2018

Automated lead generation processes through email and social media marketing campaigns. Promoted landing pages and analysed trends to forecast campaigns. Developed marketing strategy with a focus on lead generation and sales conversion.

KEY RESPONSIBILITIES

• Increased site traffic through SEO and social media marketing campaigns
• Captured leads through Autopilot, tracked website and email engagement
• Designed complex WordPress solutions, writing custom code in HTML and CSS

Academic Manager

ELT Phuket International, PhuketDecember 2011 – January 2015

Managing a team of 12 teachers and overseeing the day to day running of an English Programme from Kindergarten 1 through to Grade 13. Organised regular school activities such as field trips, open houses and new student orientation events. Set exams at the end of term and handed in assessment records and reports to the school academic office. Held monthly manager meetings and regular teacher meetings to ensure the team were well informed of upcoming events and tasks.

KEY RESPONSIBILITIES

• Advertised, interviewed and recruited teachers of the required standards
• Conducted regular meetings to delegate assignments to the team
• Monitored teachers performance and trained where necessary

IT Technician

Northumbria University, Newcastle September 2009 – September 2011

Provided IT support to university staff and students in a busy helpdesk environment. Diagnosed hardware and software issues; managed incidents through to resolution. Provided network and server support to network engineers.

KEY RESPONSIBILITIES

• Provided desktop support for MS Office and Windows and recreated hardware profiles
• Troubleshoot issues with Windows Server, Exchange Server and Active Directory
• Diagnosed network problems with WAN/LAN, firewall and VPN configurations

IT Support

DXC Technology, Newcastle March 2009 – September 2009

Diagnosed and resolved computer and network issues for MoD personnel in a busy helpdesk. Provided software, hardware, client/server and networking technical support. Communicated effectively with both technical and non-technical users.

KEY RESPONSIBILITIES

• Maintained high satisfaction ratings in resolving hardware and software issues
• ICT service delivery – network and server diagnostics and troubleshooting
• Excellent problem-solving skills and patience in dealing with frustrated users